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LiveVox, Inc. ("LiveVox?(news - Alert)"), a number one cloud-primarily based issuer of customer service and digital engagement equipment, has launched the LiveVox Bot, an intelligent digital assistant pre-developed into its messaging channels and Unified CRM. With the combination of the LiveVox Bot, purchasers will be in a position to create and set up a digital assistant in minutes the use of the element and click Bot Editor, while additionally drawing from the wealthy client profiles already accessible within the platform, to facilitate targeted conversations. As a part of LiveVox s integrated contact center solution, customers can transition seamlessly from a bot conversation to a live agent and continue the conversation across their favorite channels.

Key points of the LiveVox Bot include:

  • digital Assistant capabilities leveraging LiveVox s prosperous consumer profile and digital messaging workflows to present customized and focused conversations throughout the customer adventure. The virtual Assistant is also enormously advantageous at featuring a unified tone to clients and automating excessive frequency tasks, enabling reside agents to focal point on greater difficult concerns.
  • A Bot Editor that makes it handy for contact core managers to promptly create virtual assistants and installation adjustments. The intuitive factor and click interface makes it possible for users to work with a visible illustration of the customer adventure while the Bot Editor automatically organizes conversation paths into workflows and sub-flows in order that the user can replace their customer verbal exchange approach in minutes.
  • Analytics that deliver insight into consumer engagement prices and desires completed, equivalent to how often the virtual Assistant effectively completes customer requests or gathers key data from new candidates. Precise-time dashboards reveal how consumers are enticing with the virtual Assistant and the most widespread conversation paths, making it effortless for managers to tune the virtual Assistant for the top-quality client adventure.
  • "The LiveVox Bot is a further illustration of the exciting improvements and traits being applied into our already extensive offering for the contact core," said LiveVox CEO Louis Summe?(news - Alert). "At LiveVox we pride ourselves on featuring a really omnichannel strategy to customer engagement and the LiveVox Bot will serve as a key potential as digitization continues to trade the manner companies speak with their consumers."

    The use situations for the LiveVox Bot are a lot of, with functions in many sectors. From an SMS bot that reminds valued clientele they have a payment due to a website chatbot that automates repetitive facts gathering tasks or a digital assistant to give solutions to FAQs, the LiveVox Bot is customizable and enables contact facilities to liberate are living agents for greater meaningful projects.

    To be taught extra in regards to the LiveVox Bot, click here.

    About LiveVox

    LiveVox, a portfolio business of Golden Gate Capital, is a leading cloud-based contact middle platform. Through seamlessly integrating omnichannel communications, customer relationship administration (CRM), and team of workers optimization (WFO), LiveVox offers superb agent and customer experiences, whereas assisting to in the reduction of compliance chance. LiveVox s respectable, handy-to-use expertise permits valuable engagement options on channels of option to help force contact core performance. Headquartered in 2000, LiveVox is headquartered in San Francisco with places of work in Atlanta, Denver, St. Louis, Colombia, and Bangalore.

    On January 14, 2021, LiveVox introduced plans to mege with Crescent Acquisition Corp ("Crescent") to turn into a publicly traded enterprise (the "business aggregate"). Consummation of the company aggregate is discipline to regularly occurring closing conditions, including approval by way of Crescent s stockholders.

    vital prison guidance

    additional information concerning the Proposed Transaction and the place to find It

    This verbal exchange may well be deemed solicitation fabric in appreciate of the proposed company combination between Crescent and LiveVox. The company combination may be submitted to the stockholders of Crescent and LiveVox for their approval. In reference to such stockholder vote, Crescent filed with the Securities and exchange fee (the "SEC?(news - Alert)") a proxy statement on time table 14A and mailed a definitive proxy statement to its stockholders in reference to Crescent s solicitation of proxies for the particular meeting of the stockholders of Crescent to be held to approve the company mixture. This verbal exchange does not contain all the counsel that should still be considered in regards to the proposed enterprise aggregate and the other concerns to be voted upon on the special meeting and isn t supposed to provide the basis for any funding decision or any other determination in recognize of such concerns. Crescent s stockholders and other interested events are advised to read the proxy remark, the amendments thereto, the definitive proxy statement and any other critical documents which are filed or furnished or could be filed or might be furnished with the SEC cautiously and in their entirety in connection with Crescent s solicitation of proxies for the special meeting to be held to approve the enterprise aggregate and different linked matters, as these materials include important information about LiveVox and Crescent and the proposed enterprise aggregate. The definitive proxy statement is being mailed to the stockholders of Crescent as of the list date dependent for vote casting on the proposed company mixture and the different matters to be voted upon on the particular assembly. Such stockholders may also attain copies of the proxy observation, without charge, on the SEC s website at http://www.Sec.Gov, at Crescent s site at http://www.Crescentspac.Com or with the aid of directing a request to Crescent Acquisition Corp, 11100 Santa Monica Blvd., Suite 2000, l. a., CA?(information - Alert) 90025.

    forward-looking Statements

    This communication contains certain ahead-searching statements inside the meaning of part 27A of the Securities Act of 1933, as amended, and section 21E of the Securities change Act of 1934, as amended. These statements may well be made at once in this communication. Probably the most forward-searching statements can be recognized by way of forward-searching words. Statements that are not ancient in nature, including the phrases "anticipate," "expect," "suggests," "plan," "accept as true with," "intend," "estimates," "targets," "tasks," "should still," "might," "would," "may," "will," "forecast" and other identical expressions are supposed to determine ahead-looking statements. All forward-searching statements are primarily based upon administration estimates and forecasts and mirror the views, assumptions, expectations, and opinions of Crescent or LiveVox, because the case may well be, as of the date of this conversation, and may consist of, devoid of limitation, changes in frequent economic circumstances, including as a result of COVID-19, all of which might be for this reason area to change. One of these estimates, assumptions, expectations, forecasts, views or opinions set forth in this verbal exchange constitute Crescent s or LiveVox s, as the case can be, judgments and may be regarded as indicative, preliminary and for illustrative functions most effective. The forward-searching statements and projections contained during this communication are field to a few elements, dangers and uncertainties, a few of which are not currently regular to Crescent or LiveVox, that could cause Crescent s or LiveVox s genuine outcomes, performance or economic condition to be materially different from the expectations of future results, efficiency of economic situation. Youngsters such forward-searching statements were made in good religion and are in accordance with assumptions that Crescent or LiveVox, because the case may well be, believe to be low cost, there is not any assurance that the anticipated consequences might be achieved. Crescent s and LiveVox s actual results may additionally range materially from the effects mentioned in ahead-searching statements. More information on elements that can cause actual effects and Crescent s performance to vary materially is blanketed in Crescent s periodic stories filed with the SEC, together with but not limited to Crescent s modification No. 1 to its Annual report on form 10-ok/A for the fiscal 12 months ended December 31, 2020. Copies of Crescent s filings with the SEC are available publicly on the SEC s web page at www.Sec.Gov or can be received by way of contacting Crescent. Readers are counseled no longer to vicinity undue reliance upon any forward-searching statements, which talk only as of the date made. These forward-searching statements are made most effective as of the date hereof, and neither Crescent nor LiveVox undertake any obligations to replace or revise the forward-searching statements, no matter if as a result of new suggestions, future hobbies or in any other case, except as required by legislations.

    No present or Solicitation

    This communication is for informational functions best and doesn t constitute a suggestion or invitation for the sale or buy of securities, property or the company described herein or a dedication to Crescent or LiveVox with respect to any of the foregoing, and this filing shall not form the basis of any contract, nor is it a solicitation of any vote, consent, or approval in any jurisdiction pursuant to or in reference to the company combination or otherwise, nor shall there be any sale, issuance or transfer of securities in any jurisdiction in contravention of applicable legislations.

    members in Solicitation

    Crescent and LiveVox, and their respective directors and executive officers, can be deemed participants in the solicitation of proxies of Crescent s stockholders in recognize of the enterprise combination. Counsel about the directors and executive officers of Crescent and of LiveVox and greater specified assistance related to the identification of all capabilities members, and their direct and oblique pastimes, by way of safety holdings or otherwise, are set forth within the proxy commentary for the company mixture. More information related to the id of all skills participants in the solicitation of proxies to Crescent s stockholders in reference to the proposed business aggregate and other matters to be voted upon at the particular assembly, and their direct and oblique pursuits, by protection holdings or otherwise, are protected in the proxy observation that Crescent filed with the SEC. Traders may achieve such information through reading such proxy statement.

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